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If you are implementing a new CRM tool, then you will want the best from your investment. A CRM tool isn't just about software; it’s about the people that use it and the attitude and culture of ...

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You should have been here in my office five minutes ago. My whiteboard was FULL - and I mean jam-packed - with ideas, notes, bullets, to-dos, action items, brainstorms, and some jottings about the " ...

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In the first part of this blog post, I described how to get started on social media and begin talking to your customers online. In the second part of this blog post, I describe how to develop long-term ...

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Cloud, social and mobile technologies have changed the way people buy. This technological shift has also changed the way salespeople sell. Research indicates that prospects can often have as much as 70 per ...

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According to analyst firm Gartner, by 2016 one point five billion people will use social media networks. This means more customers of successful companies are gathering and conversing on social media abou ...

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The New Year is the perfect time to improve your team members’ sales habits.  As you know, your team’s 2013 sales results are a by-product of the sales behaviors they engaged in last year ...

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If you are like most sales managers, your salespeople regularly hear price objections.  If this is the case for your team members, you can help them sell more by getting into greater depth about what h ...

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In part one of this two-part blog post, I gave an overview of mobile CRM and how it can help your business. Now, in part-two, I describe three of the most common things Sage CRM users like you wish to ...

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According to a number of industry experts, mobile usage of the internet will surpass desktop in 2014. Mobile is changing Customer Relationship Management (CRM) too, and increasingly more of our customers ar ...

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Navigating through change is never easy. One set of indicators suggest an economic upturn, another suggests time horizons for recovery are further away than first thought. Because of this, often a ...

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